Help Center & FAQs

Yes! We proudly ship nationwide across Canada. Standard ground delivery is a flat rate of $15.00 CAD for orders under $50, and completely free for all orders over $50 CAD before taxes. Packages route tracked via Canada Post or trusted domestic courier networks.

Orders are processed within 1–3 business days at our fulfillment center in Guelph, Ontario. Once shipped, transit times generally take between 2–5 business days for Ontario and Quebec destinations, and 4–8 business days for the rest of the Canadian provinces.

We strongly recommend measuring your pet's neck diameter with a flexible soft tape measure prior to purchasing, ensuring you leave a two-finger spacing room for optimal breathing comfort. Specific product dimensions can be reviewed directly inside individual showcase specifications text wrappers.

Our specialized outdoor collections feature a heavy-duty waterproof backing configuration designed to handle mud and rain. For our genuine leather items, we recommend wiping them down with a dry cloth and avoiding complete submersions to keep the textures pristine.

We stand behind our small business craft with a solid 30-day satisfaction guarantee! Items must be unused, free of pet hair, and kept inside their original retail presentation packs to qualify for clean refund processing minus associated shipping fees.

Drop our customer success specialists a line directly at support@pawsberry.com referencing your unique Order Identifier ID string. We will supply you with formal mailing instructions within 24 hours to route the items back cleanly.